Shipping Information

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 SHIPPING WITHIN AUSTRALIA 

• Veil of Paradise delivers within Australia using Australian Post. 
• Goods will only be delivered on business days.
• Veil of Paradise will aim to have your package sent within 1-3 business days from receiving your order. 
• Please ensure that any special instructions relating to the delivery are specified before finalising the order at checkout.

DELIVERY TIMES

• Standard Shipping: 3 - 8 business days
• Express Shipping: 1 - 2 business days

While our team will do our absolute best to ship orders quickly, efficiently and encourage you to place orders well before the intended time. We are not liable for delays that may occur during the year such as Christmas, Ramadan or Eid. 

POSTAGE COSTS 

We offer a flat rate shipping fee to anywhere within Australia

TRACKING 

Once your order has been shipped, you will receive an email with your tracking number. If you have not received this - please reach out to our team.

INTERNATIONAL SHIPPING 

Veil of Paradise does not offer international shipping at this time. Please check back in with us at a later date!

UNCLAIMED PACKAGES 

When we receive a returned parcel due to it being unclaimed, the customer will be contacted via email to confirm if the order is still wanted. If so, payment of postage fee will be required to re-dispatch. If customer chooses to cancel the order, the order excluding shipping fee will be refunded. Once the refund takes place, an automated email will be sent to the customer. 

MISSING ITEMS OR DAMAGED PARCEL DELIVERED

If upon delivery, customer’s parcel is damaged and/or there are missing items from the order, we do not hold responsibility of this. We ensure all parcels that leave our department are packaged well to reach the customer in good condition. In this case, please reach out to Australia Post. 

If you require any assistance with your online order or would like further information regarding postage and delivery, please contact us at: enquire@veilofparadise.com.au